Terms of Service

Last Updated: August 24, 2026

Welcome to Urbann Retail. These Terms of Service govern your access to and use of our website, products, services, and related features.

By accessing our website or placing an order with Urbann Retail, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Urbann Retail

Urbann Retail is an online retail store offering products for purchase through our website.

For any questions, concerns, or assistance, you can contact us at:

Email: contact.urbannretail@gmail.com

2. Eligibility

By using our website or placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase agreement under applicable laws.

If you are placing an order on behalf of another person, you confirm that you have the necessary authorization to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, and other information displayed on our website are accurate.

However, there may be minor variations in product appearance, including differences in color due to screen settings, lighting, photography, or display devices.

Urbann Retail reserves the right to correct errors, update product information, or modify product availability at any time without prior notice.

4. Pricing and Payments

All product prices displayed on our website are subject to change without prior notice.

We make every effort to ensure that pricing information is accurate. In the event of an unintended pricing error, Urbann Retail reserves the right to cancel the affected order and issue an appropriate refund where applicable.

Customers are responsible for providing accurate billing and shipping information during checkout.

5. Orders and Order Acceptance

Placing an order on our website does not automatically guarantee that the order will be accepted.

Urbann Retail reserves the right to accept, reject, cancel, or limit an order for reasons including, but not limited to:

• Product availability

• Incorrect pricing or product information

• Incomplete or inaccurate customer information

• Suspicious or fraudulent activity

• Inability to verify the delivery details

• Repeated unsuccessful delivery attempts

• Other operational or logistical reasons

If an order is cancelled after payment has been received, any applicable refund will be processed according to our refund and cancellation policies.

6. Cash on Delivery (COD)

Cash on Delivery orders may be subject to verification before shipment.

For security and successful delivery purposes, we may contact customers to confirm their phone number, delivery address, or order details.

Urbann Retail reserves the right to cancel or hold a COD order if the provided information cannot be verified or appears inaccurate.

7. Shipping and Delivery

We currently offer free shipping on all orders with no minimum order value.

Orders are generally processed within 1 business day, and most orders are shipped within 24 hours. All successfully verified orders are generally shipped within 48 hours.

Estimated delivery time is 3–4 business days after processing and dispatch, depending on the delivery location and pincode.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, remote locations, incorrect addresses, or other circumstances beyond our control.

For complete information, please refer to our Shipping Policy.

8. Returns, Refunds and Cancellations

Returns, exchanges, refunds, and order cancellations are subject to the specific policies applicable to your purchase.

Customers are encouraged to review our return and refund terms before placing an order.

Any approved refund will be processed using the applicable payment method or refund procedure.

9. Customer Responsibilities

When using our website, you agree to:

• Provide accurate, complete, and current information.

• Provide a valid phone number and delivery address.

• Use the website only for lawful purposes.

• Not attempt to interfere with or disrupt the operation of the website.

• Not engage in fraudulent, abusive, or misleading activities.

• Not misuse any content, images, trademarks, or other intellectual property belonging to Urbann Retail.

10. Intellectual Property

All content available on the Urbann Retail website, including but not limited to logos, brand names, text, product images, graphics, designs, photographs, and website content, is owned by or licensed to Urbann Retail unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission.

11. Website Availability

We aim to keep our website available and functioning properly at all times. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues, security reasons, or other operational requirements.

12. Limitation of Liability

To the extent permitted by applicable law, Urbann Retail shall not be liable for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website, products, or services.

This includes delays or disruptions caused by third-party courier services, payment providers, technical failures, natural events, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, logistics providers, and technology providers.

These third parties may have their own terms, conditions, and privacy policies. Urbann Retail is not responsible for the independent policies or practices of third-party service providers.

14. Privacy

Your use of our website may involve the collection and processing of certain personal information required to process orders, provide customer support, facilitate payments, and deliver products.

We encourage you to review our Privacy Policy for information about how your personal information is collected, used, stored, and protected.

15. Changes to These Terms

Urbann Retail reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective when the updated terms are published on our website. Your continued use of the website after such changes constitutes your acceptance of the revised Terms of Service.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

17. Contact Us

If you have any questions regarding these Terms of Service, your order, or our services, please contact us:

Urbann Retail
Email: contact.urbannretail@gmail.com

We will make reasonable efforts to respond to customer inquiries as soon as possible.

Thank you for choosing Urbann Retail.